Effective Date: January 10, 2024

1. Introduction

Thank you for shopping at SVG Dash. Since we deal with digital products, our return and refund policy is different from physical goods. Please read the following terms carefully.

2. No Refunds on Digital Products

Due to the nature of digital products, which are instantly accessible and usable upon purchase, we generally do not offer refunds. All sales are considered final and non-refundable.

3. Exceptional Circumstances for Refund

Refunds are only issued under the following exceptional circumstances:

• Non-Delivery of Product: Failure to receive the digital product due to technical issues on our end.
• Major Defects: In cases where the digital product is significantly different from its description or has critical functional issues that cannot be fixed.
• Duplicate Transactions: Unintentional duplicate purchases for the same product.

4. Refund Request Procedure

To request a refund, please email us at admin@svgdash.com with the following information:

• Order number and product details.
• Detailed explanation of the issue or reason for the refund request.
• Any relevant evidence, such as error messages or screenshots.

Each refund request will be evaluated on a case-by-case basis. We reserve the right to deny refund requests if the product has been downloaded or if the issue is due to user error or incompatibility.

5. Processing of Refund

If a refund is approved, it will be processed and credited back to the original method of payment within a certain number of days.

6. Contact Information

For any questions or concerns regarding our Return and Refund Policy, please contact us at admin@svgdash.com.

7. Changes to This Policy

We reserve the right to modify this policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.