General Questions
Q1: What types of digital products do you offer?
A: We offer a wide range of digital products including scalable vector graphics (SVGs), portable network graphics (PNGs), and fonts in TrueType (TTF) and OpenType (OTF) formats, among others.
Q2: How do I navigate your website to find specific products?
A: You can easily navigate our website using the search bar or by browsing through the different categories listed. Filters are also available to refine your search by type, theme, or price range.
Product-Specific Questions
Q3: What is the difference between SVG and PNG files?
A: SVG files are scalable vector graphics that can be resized without losing quality, ideal for printing and web graphics. PNGs are raster images with a transparent background, suitable for web projects and digital designs.
Q4: Can I use the fonts for commercial purposes?
A: Yes, our fonts can be used for both personal and commercial purposes. Please refer to our license agreement for detailed usage terms.
Q5: Are your SVG files compatible with cutting machines?
A: Yes, our SVG files are designed to be compatible with most cutting machines like Cricut and Silhouette.
Purchase and Download Questions
Q6: How do I purchase and download products?
A: After selecting your desired products, proceed to checkout. Once the payment is confirmed, you’ll receive a download link via email.
Q7: What payment methods do you accept?
A: We accept various payment methods including credit/debit cards, PayPal, and others. Check our payment options page for more details.
Technical Support
Q8: What should I do if I have trouble downloading a file?
A: If you encounter any issues with downloading, please contact our support team immediately, providing details of the issue and your order number.
Q9: Can I get a refund for digital downloads?
A: Due to the nature of digital products, we typically do not offer refunds. However, if there’s a technical issue with the file, please contact us for assistance.
Additional Support
Q10: Do you offer custom design services?
A: Yes, we offer custom design services. Contact us with your requirements, and we’ll be happy to assist you.
Q11: How can I stay updated on new products and promotions?
A: You can stay updated by subscribing to our newsletter and following us on social media.
